Telecom Services
Dispute Management
Veropath's telecoms dispute management module will provide the ability to monitor a disputed invoice from the telecoms service provider, the respective processor, it's status and date. In addition the module contains the following information:
- Open disputes
- Closed disputes
Our Data Analyst will communicate with the telecoms network providers on your behalf to highlight all disputes, provide evidence of disputes and negotiate disputes to an acceptable resolution.
This module will provide you with a history of all disputes raised, timescale for resolution and result. This detail can then be used in forums such as network provider service reviews enabling you to be effective in SLA management or obtain service credits as a result of poor network provider performance.
Supporting telecoms disputes to resolution
Dispute management enables you to...
- Effectively manage contractual disputes to acceptable resolution
- Reduce the financial impact of current disputes
- Track disputes against SLAs
This module will provide the ability to control areas such as approval rights, user access and invoice review – as well as preventing human error, thanks to total data integrity and security. You now have reliable and accurate data which you can touch, feel and understand, rather than just seeing a final figure on an invoice!
Dispute Management - Benefits
- Creates an audit trail of historic and current telecoms billing, order and contract disputes
- Empowers effective SLA management
- Provides access to expert knowledge, resource and evidence to aid dispute resolution
- Optimises commercial outcomes to reduce spend
- Informs future contract negotiations
- Puts you ‘in the driving seat’ during suppliers review meetings